Returns & Refunds
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Example: Frank places an order for 100 Anvil 980 shirts in Black. Bulk Custom Shirts then orders the shirts to prepare for printing. Two days later, Frank wants to change the order to now print on 100 Anvil 980 White tees. Bulk Custom Shirts has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out. Frank will be advised of these charges, if he wishes to proceed, Bulk Custom Shirts will send Frank an Invoice for the charges including any additional cost the change order has associated with it. Once this payment has been processed the order will continue to production.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered (such as 3.5% payment processing fees which are charged to us as soon as any payment is processed). No cancellations or refunds will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, embroidering, pretreating, etc.) has begun on the order.
Example: Frank places an order for 99 shirts. Bulk Custom Shirts then orders the shirts to prepare for printing. Two days later, Frank needs to cancel the order (for any reason). Bulk Custom Shirts has to return the shirts to the manufacturer, incurring shipping fees, restocking fees, and payment processing fees. Bulk Custom Shirts refunds John for their order minus necessary cancellation fees.
Claims & Returns for Reprinting / Re-embroidering
We go to great lengths to try to ensure that every order that leaves our facility is correct and the highest quality possible. Any order printed and/or embroidered differently (a different design) than the final proof you approved, will be granted a reprint of the “defective” product upon review. All claims must be submitted within 72 hours of date your items were delivered. If Bulk Custom Shirts is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint / re-embroider the garments printed in error. We do not offer refunds.
If you receive less items than you ordered, we will gladly print or embroider any missing items due to over-spoilage during production per our spoilage rates stated our Terms and Conditions.
- Please email us first so we can help you process your claim (sales@BulkCustomShirts.com).
- Please include photographs of all items to be considered for a reprint / re-embroider within 72 hours of their delivered date.
- We will require that you ship or return all of the misprinted items to the address we specify in our email response to your claim. Please no not ship us your items until we advise you to.
- We cannot approve or start processing your reprint / re-embroider until we receive your returned items.
- Once the returned items are received and your claim is approved, we will reprint / re-embroider the approved items within 15 business days. We will only replace the quantity of items returned (see example below).
Example: Frank orders 100 shirts and sells 15. He then discovers a print defect within 72 hours of delivery that would quality the entire order for a reprint. He then returns the 85 remaining shirts to Bulk Custom Shirts. Bulk Custom Shirts is only responsible for the reprinting of the remaining 85 shirts Frank returned.
Payment Responsibility
Bulk Custom Shirts provides net payment options to limited clients upon request and approval. If a purchasing party takes possession of their order prior to paying their invoice in full, they will be given a courtesy call and email to remind them to process their full invoice (1) day after their net payment is due. However, if no payment is made within thirty (30) days of taking possession of their order, a 30% interest charge will be added to the order. If no payment is made within forty five (45) days of taking possession of their order, Bulk Custom Shirts will send the order to a collections agency.
Please contact us if you are having trouble paying for your order and we will try to help as best as we can.